Terms and Conditions

  1. Introductory Provisions
    1. These Terms and Conditions (“Terms”) govern mutual rights and obligations between the Seller (Gymnathlon s.r.o.) and the Buyer (consumer) established through the purchase contract concluded via the online store (shop.gymnathlon.com).
    2. Governing Law: The Terms are primarily governed by Czech law. For consumers residing in EU Member States and the UK, the Terms are also governed by mandatory EU law (especially Directive 2011/83/EU) and the consumer protection laws of the Buyer’s country of residence if they offer greater protection.
    3. The Terms form an integral part of the Purchase Contract. The Contract can be concluded in Czech or English.
    4. By placing an Order, the Buyer confirms they have read and understood these Terms.
  2. Purchase Contract
    1. Contract Conclusion: All goods presentations are for informational purposes only. The contract is concluded upon the Seller’s acceptance (confirmation) of the Buyer’s Order.
    2. Pricing and VAT/Customs: Prices include Value Added Tax (VAT), calculated according to the rules of the EU One Stop Shop (OSS) and the country of delivery. For deliveries outside the EU (e.g., to the UK), customs duties, import taxes, and local fees are NOT included and are the sole responsibility of the Buyer.
    3. Delivery Costs: Delivery costs are determined individually for each country and are clearly displayed to the Buyer before placing the Order.
    4. Warranty/Defects: Rights regarding liability for defects are governed by the relevant legal regulations of the Buyer’s country of residence and the Czech Civil Code. The Seller is liable for defects present upon receipt of the goods.
    5. Right to Withdraw: The Buyer, who is a consumer, has the right to withdraw from the Purchase Contract without giving any reason within 14 days of receiving the goods.
    6. Return Conditions: Withdrawal must be notified to the Seller via email. The goods must be sent back within 14 days of this notification. Goods must be returned in their original, undamaged condition (the Buyer is liable for diminished value caused by unnecessary handling).
    7. Cost of Return: The cost of returning the goods shall be borne by the Buyer, unless otherwise explicitly agreed by the Seller (e.g., a specific marketing offer).
    8. Refund: The Seller shall refund the purchase price and original standard delivery costs no later than within 14 days of receiving the goods back or receiving proof that the goods have been sent.
    9. The Seller will endeavor to resolve any disputes amicably and out-of-court.
    10. Alternative Dispute Resolution (ADR): Consumers have the right to use the appropriate national out-of-court dispute resolution body in their country of residence.
    11. Online Dispute Resolution (ODR): The European Commission’s ODR platform can be used by EU consumers for dispute resolution and is accessible at: http://ec.europa.eu/consumers/odr/.
    12. By placing an Order, the Buyer confirms that they have read and understood these Terms and Conditions.
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